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Shipping of online orders

Surfmud will pack and ship all online orders expeditiously – usually within 2 working days. We use reliable shipping providers and provide tracking details for all online orders via email once order is picked, packed and shipped.


  • Depending on the destination country – customs may require clearance processes be undertaken or charges be paid by the importer/buyer
  • It is the responsibility of the international buyer to be aware of any processes or charges their country may impose for importing goods
  • Any in-country taxes, duties or customs clearance charges are the responsibility of the buyer and are not included in our ‘flate-rate’ shipping fees
  • Please check your email (including junk folder) for the tracking information for your order