Privacy Policy
At Surfmud, your privacy is important to us . We’re committed to keeping your personal information safe and sound while being completely transparent about how we use it.
What We Collect
When you shop with us, we may collect:
- Personal Information: Like your name, email address, shipping address, and payment details so we can process your order and deliver it to you.
- Browsing Data: Information like your IP address, browser type, and how you interact with our website to improve your experience.
How We Use Your Information
We only use your information to make your experience with Surfmud better. This includes:
- Processing and shipping your orders.
- Sending order updates, promos, and news (only if you’ve signed up for them).
- Improving our website and services through analytics.
- Creating tailored marketing and advertising campaigns based on your interests.
Cookies and Pixels
Cookies and pixels help us personalize your experience and make our marketing smarter. Here's how we use them:
- Cookies: These small files are stored on your device and help us remember your preferences, like items in your cart or your preferred language.
- Pixels: Pixels are tiny snippets of code that let us see how you interact with our website or emails. They help us measure the success of our campaigns and show you relevant ads on platforms like Google and Facebook.
By using cookies and pixels, we can:
- Serve ads that are more relevant to your interests.
- Retarget you with reminders about products you’ve browsed or left in your cart.
- Improve our website by understanding which features and pages you love most.
You can manage your cookie preferences through your browser settings, but keep in mind that disabling cookies might affect your shopping experience.
Sharing Your Info
We’ll never sell your data. Period.
But we do share your information with trusted third parties to help us provide the best service, such as:
- Payment Processors: To securely handle transactions.
- Shipping Providers: To get your Surfmud products to your door.
- Advertising Platforms: Like Google and Facebook, to show you ads tailored to your interests.
- Analytics Tools: To help us improve the website experience.
These partners only use your information to perform their services and are bound to keep it safe.
Your Choices
- Opt-Out of Emails: Don’t want to hear from us? Click "unsubscribe" at the bottom of our emails or contact us directly.
- Update Your Info: Got a new address or email? Let us know, and we’ll update your details.
- Control Cookies: Use your browser settings to manage cookies or block tracking.
Keeping Your Info Safe
We use industry-standard security measures to protect your data, including encryption and secure servers. While no system is 100% foolproof, we’re doing everything possible to keep your information secure.
Your Rights
If you’re in Australia or the EU, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Ask us to delete your data (unless we need it for legal or operational reasons).
Changes to This Policy
We might update this Privacy Policy from time to time to keep it fresh and relevant. If we do, we’ll let you know on our website or via email.
Questions?
If you’ve got questions or concerns about your privacy, shoot us an email at [insert contact email]. We’re here to help.
Thanks for trusting Surfmud. Your support means the world to us - and helps us keep crafting natural, ocean-friendly sunscreens and skin care products that protect your skin and the planet.