Shipping

At Surfmud, we’re committed to delivering your purchases quickly and reliably, so you can stay protected wherever your adventures take you.

Order Processing

  • Orders are typically packed and shipped within 1–2 business days after payment is received.
  • Tracking details will be emailed to you as soon as your order ships, so you’ll know exactly when to expect your delivery.

Shipping within Australia

We offer FREE standard shipping Australia-wide on all orders.

If you spend $75 or more (after any discount codes have been applied) you will be automatically upgraded to  FREE Express Shipping.

Delivery timeframes:
  • Standard Shipping: 2–5 business days.
  • Express Shipping: 1–3 business days.

International Shipping

Surfmud proudly ships worldwide to ensure surfers and outdoor enthusiasts everywhere can enjoy our natural protection.

  • Flat Rate: A$20 for international shipping.
  • FREE International Shipping: Available for orders of $150 or more.

Delivery timeframes:

  • 7–21 business days, depending on your location.

As of January 2025, all orders (under $2,500 USD) delivering into Mexico will require your Tax ID (RFC) at checkout.

All international orders are shipped Australia Post's International service. Once your parcel lands in the destination country, tracking numbers may update to your local mail carrier. It is advised you check with your local mail carrier’s website for tracking updates.

Customs or import duties may apply in some countries and are the responsibility of the customer. Please note, in accordance with Australian export regulations we are required to declare the exact value of all items and are prohibited by law from identifying an order as “gift” for export purposes. If you have any questions regarding the price of duties and taxes in your country, it is advised you contact your local customs office. 

Eco-Friendly Packaging

We’re passionate about sustainability and use recyclable, minimal-impact packaging to ensure your order arrives safely and in an environmentally responsible manner.

Missing Orders

If your order hasn’t arrived within the estimated timeframe, please contact us at info@surfmud.com with your order number, and we’ll do what we can to assist you promptly.

Delivery Delays

Surfmud is not liable for any delays and all tracking updates should be followed up by the customer.

If the package arrives at the destination country but is not claimed by the customer (for example, if the customer fails to pick it up, pay additional customs release fees or provide necessary information), and the package is returned to the sender, the shipping fee initially paid will not be refunded.

Additional shipping fees apply if the order is requested to be resent.

Returns and Refunds

For details about returning or exchanging items, please visit our Returns Policy.

Contact Us

Have questions about shipping or special delivery requests? Reach out to us at info@surfmud.com, and we’ll be happy to help.

Thank you for choosing Surfmud. We’re stoked to protect your skin while supporting the planet with high-quality, natural sunscreen and skin care products.